Enterprise Risk Management (ERM) works with the CSURMA Program Administrators to obtain the CSU’s mandatory foreign travel insurance coverage. Coverage includes but is not limited to emergency medical care, medical evacuation, legal assistance, etc. Assistance is available 24-hours a day and 7-days a week worldwide.
Administrators, faculty, staff, and students traveling internationally on university business or academic programs are required by the CSU to obtain foreign travel insurance through Enterprise Risk Management. The CSU's Foreign Travel Insurance Program (FTIP) covers activities, including, but not limited to, academic coursework, field research, attendance at professional conferences and meetings, teaching, and other University-related work and activities.
Approval for international travel is required. Approval is obtained by completing an online Concur Travel Request (for Faculty, Staff and students). Request for Authorization to Travel/Travel Advance form may be submitted for students for group travel requests only with no travel reimbursements. This completed request/form, together with the completed Request for Foreign Travel Insurance form, is submitted for approval online through Concur or by emailing to Enterprise Risk Management at riskmgmt@sfsu.edu (or via DocuSign) for UCorp funded requests. When appropriate travel approval and foreign travel insurance are not obtained, international travel is considered unauthorized and the university's insurance coverage will not be extended to the traveler nor will travel expenses be reimbursed.
Faculty and staff obtain international travel approval online through Concur Travel Request, SFSU's travel management system. Each fully approved Concur Travel Request is forwarded to ERM from Travel Services for foreign travel insurance processing. For questions regarding Concur Travel Request reimbursement/policy, contact Travel Services at (415) 338-2808 or email at concur@sfsu.edu Additional information is available on the Financial Services, Travel website.
If requesting travel to a "high hazard" or "war risk" country as designated by CSURMA, please first consult with Enterprise Risk Management prior to submitting the Request for Travel to High-Risk Country form. If faculty or staff is submitting an individual travel request to one of these countries, attach this form to the Concur Travel Request with the Request for Foreign Travel Insurance form. Chancellor’s Office approval is required for all travel to war-risk countries. Foreign Travel Insurance coverage is available for most destinations except for countries on which trade or economic sanctions have been imposed by the laws or regulations of the United States of America.
Non-employee travelers (i.e. students, volunteers, etc.) are required to complete the Release of Liability packet. Volunteers also must be formally appointed as volunteers through Human Resources by completing the Request to Appoint Volunteer form. These completed forms must be submitted with the other required travel documentation for international travel and submitted to ERM.
For Faculty-Led Study Abroad Program, contact Isabel Seiden in the College of Professional & Global Education (CPaGE) at iseiden@sfsu.edu
Note: FTIP forms will not be accepted in ERM for this program. Submit all forms to CPaGE.
For reference, the FTIP checklist is available here.
- Concur Travel Request (Financial Services online form) - one form for each faculty or staff traveler
- Request for Authorization to Travel - one form for each student traveler
- Request for Foreign Travel Insurance Program (FTIP) - one form for the group with Trip Leader information
- Foreign Travel Participant List - one form for the group with emergency contact information for all travelers
- Foreign Travel Schedule - one form for the group with the final travel dates
- If a student, complete a Release of Liability – Air/Ground Travel (rev 10/21) (3 pages) – one form for each student traveler
- If appointing a volunteer, complete a Request to Appoint Volunteer (Human Resources form) – one form for each volunteer traveler.
Rates are subject to change depending on the dates of travel and the foreign destination.
| # Days | Premium Per Participant / Per Trip |
| 1-15 | $ 60.00 |
| 16-31 | $ 80.00 |
| 31-90 | $ 145.00 |
| 91-180 | $ 275.00 |
| 181-270 | $ 335.00 |
| 271-364 | $ 520.00 |
| 365+ | Email Enterprise Risk Management at jle@sfsu.edu or amarica@sfsu.edu |
Chubb Travel Assistance Program
24/7 Assistance Services
Within US or Canada: +1-855-327-1414 (toll-free)
Outside US: +1-630-694-9764 (collect)
Email: MedAssist-USA@AXA-Assistance.us
Travel Assistance Portal - Visit website at travelassistance.chubb.com
In the event medical assistance, medical emergency, travel assistance, and/or security assistance are needed, San Francisco State University participant should contact the Chubb Travel Assistance provider to initiate assistance.
New Crisis24 International Travel Risk Management Partnership
The California State University has teamed up with Crisis24 to provide our international travelers with access to up-to-the-minute, destination-specific health, security, and safety briefings for all travelers.
Upon completion of Enterprise Risk Management’s enrollment of international travel in the CSU’s Foreign Travel Insurance Program (FTIP), each traveler will receive an email directly from Crisis-24 with details about the Crisis24 services including instructions for downloading the Worldcue app. Please follow the instructions to download the Worldcue app prior to departing on your trip. This will provide you with access to valuable Worldcue safety and security utilities such as:
- Hotline Button: Use this button to connect directly with AXA's 24x7 Hotline Center in the event of an incident.
- Check-in Button: Use this button to confirm your location and safety OR to communicate your safety during a dynamic security event (i.e., terrorist attack, tornado, tsunami, shooting).
- Crisis Button: Use this button if you need immediate assistance and cannot speak on the phone. Defer to the Hotline button if you are able.
- Pushed Intelligence Alerts: Relevant intel pushed to you based on your itinerary. You can adjust the level of alerts in your profile settings once activated. Please reach out to Enterprise Risk Management at riskmgmt@sfsu.edu if you have any questions about these services now being provided by Crisis-24 to our international travelers.
Please reach out to Enterprise Risk Management at riskmgmt@sfsu.edu if you have any questions about these services now being provided by Crisis-24 to our international travelers.
These countries are categorized as Level 3 (reconsider travel) on the U.S. Department of State's travel advisory list. Traveling to these countries requires approval from the Campus President or her designee, and has a higher insurance premium.
| Algeria | Cuba (OFAC & Itinerary needed, trips under 30 days) | Liberia | Peru |
| Angola | Democratic Republic of Congo (Zaire) | Libya | Philippines |
| Bahrain | Egypt | Mali | Sierra Leone |
| Bosnia & Herzegovina | Ethiopia | Mauritania | Somalia |
| Burkina Faso | Guinea-Bissau | Moldova | South Sudan |
| Burma (Myannmar) | Haiti | Morroco (Western Sahara ONLY) | Sudan |
| Burundi | India | Mozambique | Tajikistan |
| Cambodia | Indonesia | Niger | Thailand (Patani, Yala, Songkhala & Narathiwat Provinces ONLY) |
| Cameroon | Iraq | Nigeria | Turkey |
| Central African Republic | Kosovo | Northern Ireland | Uganda |
| Chad | Kuwait | Papua New Guinea | Venezuela |
| Colombia | Kyrgyz Republic (Kyrgyzstan) | Pakistan | Zimbabwe |
| Cote d'Ivoire / Ivory Coast |
Revised 6/20/24 effective 7/1/24-6/30/25
Traveling to these countries requires approval from the Chancellor of the CSU and the Campus President, and has a higher insurance premium.
| Afghanistan |
| Iran (OFAC Affadavit & Itinerary needed, trips under 30 days) |
| Syria |
| Yemen |
There are no insurance coverages for these countries.
| Belarus | Lebanon | Russia | West Bank & Gaza |
| Israel | North Korea | Ukraine |
Revised 6/20/24 effective 7/1/24-6/30/25
For questions on the Faculty-Led Study Abroad Program
Contact: Isabel Seiden
Department: College of Professional & Global Education (CPaGE)
Email: iseiden@sfsu.edu
Note: FTIP forms will not be accepted in ERM for this program. Submit all forms to CPaGE.
For reference, the FTIP checklist is available here.
For questions on the FTIP forms:
Primary Contact: Joanna Le
Department: Enterprise Risk Management (ERM)
Email: jle@sfsu.edu
Contact: Aimee Arica
Department: Enterprise Risk Management (ERM)
Email: amarica@sfsu.edu