Enterprise Risk Management (ERM) works with the CSURMA Program Administrators to obtain the CSU’s mandatory foreign travel insurance coverage. Coverage includes but is not limited to emergency medical care, medical evacuation, legal assistance, etc. Assistance is available 24-hours a day and 7-days a week worldwide.
Administrators, faculty, staff, and students traveling internationally on university business or academic programs are required by the CSU to obtain foreign travel insurance through Enterprise Risk Management. The CSU's Foreign Travel Insurance Program (FTIP) covers activities, including, but not limited to, academic coursework, field research, attendance at professional conferences and meetings, teaching, and other University-related work and activities.
Approval for international travel is required. Approval is obtained by completing an online Concur Travel Request (for Faculty and Staff), or a Request for Authorization to Travel/Travel Advance form (for students and group travel requests). This completed request/form, together with the completed Request for Foreign Travel Insurance packet, is submitted for approval online through Concur or by emailing to Enterprise Risk Management at riskmgmt@sfsu.edu (or via DocuSign). When appropriate travel approval and foreign travel insurance are not obtained, international travel is considered unauthorized and the university's insurance coverage will not be extended to the traveler nor will travel expenses be reimbursed.
Faculty and staff obtain international travel approval online through Concur Travel & Expenses, SF State's travel management system. Each fully approved Concur Travel & Expense Request is forwarded to ERM from Travel Services for foreign travel insurance processing. For questions regarding Concur Travel & travel expense reimbursement policies, contact Amanda Tobias at (415) 338-2808 or email at concur@sfsu.edu Additional information is available on the Fiscal Affairs, University Travel Services website.
If requesting travel to a "high hazard" or "war risk" country as designated by CSURMA, please first consult with Enterprise Risk Management prior to submitting the Request for Travel to High-Risk Country form. If faculty or staff is submitting an individual travel request to one of these countries, attach this form to the Concur Travel Request with the Request for Foreign Travel Insurance form. Chancellor’s Office approval is required for all travel to war-risk countries. Foreign Travel Insurance coverage is available for most destinations except for countries on which trade or economic sanctions have been imposed by the laws or regulations of the United States of America.
Non-employee travelers (i.e. students, volunteers, etc.) are required to complete the Release of Liability packet. Volunteers also must be formally appointed as volunteers through Human Resources by completing the Request to Appoint Volunteer form. These completed forms must be submitted with the other required travel documentation for international travel and submitted to ERM.
For Faculty-Led Study Abroad Program, contact ShanShan Liu in the College of Professional & Global Education (CPaGE) at ashan@sfsu.edu
Note: FTIP forms will not be accepted in ERM for this program. Submit all forms to CPaGE.
For reference, the FTIP checklist is available here.
- Concur Travel Request - each faculty or staff traveler
- Request for Authorization to Travel - each student traveler
- Request for Foreign Travel Insurance Program (FTIP) - one required for Trip Leader only
- Foreign Travel Participant List - one required for the group
- Foreign Travel Schedule - one required for the group
- Acknowledgment of Travel Risks During the COVID-19 Pandemic (Faculty, staff, and non-study abroad program participants) - one for each traveler
- If a student, complete a Release of Liability – Air/Ground Travel (rev 10/21) – one for each student traveler
- If appointing a volunteer, complete a Request to Appoint Volunteer – one for each volunteer traveler
Rates are subject to change depending on the dates of travel and the foreign destination.
- Trips 1-15 days: $60.00 per traveler/per trip
- Trips 16-31 days: $75.00 per traveler/per trip
- Trips 32-90 days: $140.00 per traveler/per trip
- Trips over 90 days - Email Enterprise Risk Management staff at amarica@sfsu.edu
Chubb Travel Assistance Program
24-Hour Access
1-855-327-1414 Toll-Free
1-630-694-9764 Direct Dial
Medassist-usa@axa-assistance.us
Visit www.acetravelassistance.net for access to global threat assessments and location-based intelligence.
In the event medical assistance, medical emergency, travel assistance, and/or security assistance are needed, the SF State University participant should contact the Travel Assist provider to initiate assistance.
New Crisis24 International Travel Risk Management Partnership
The California State University has teamed up with Crisis24 to provide our international travelers with access to up-to-the-minute, destination-specific health, security, and safety briefings for all travelers.
Upon completion of Enterprise Risk Management’s enrollment of international travel in the CSU’s Foreign Travel Insurance Program (FTIP), each traveler will receive an email directly from Crisis-24 with details about the Crisis24 services including instructions for downloading the Worldcue app. Please follow the instructions to download the Worldcue app prior to departing on your trip. This will provide you with access to valuable Worldcue safety and security utilities such as:
- Hotline Button: Use this button to connect directly with AXA's 24x7 Hotline Center in the event of an incident.
- Check-in Button: Use this button to confirm your location and safety OR to communicate your safety during a dynamic security event (i.e., terrorist attack, tornado, tsunami, shooting).
- Crisis Button: Use this button if you need immediate assistance and cannot speak on the phone. Defer to the Hotline button if you are able.
- Pushed Intelligence Alerts: Relevant intel pushed to you based on your itinerary. You can adjust the level of alerts in your profile settings once activated. Please reach out to Enterprise Risk Management at riskmgmt@sfsu.edu if you have any questions about these services now being provided by Crisis-24 to our international travelers.
Please reach out to Enterprise Risk Management at riskmgmt@sfsu.edu if you have any questions about these services now being provided by Crisis-24 to our international travelers.
These countries are categorized as Level 3 (reconsider travel) on the U.S. Department of State's travel advisory list. Traveling to these countries requires approval from the Campus President or her designee, and has a higher insurance premium.
| Algeria | Cuba | Lebanon | Palestinian Authority |
| Burkina Faso | Democratic Republic of Congo (Zaire) | Libya | Saudi Arabia |
| Burundi | Egypt | Mali | Somalia |
| Central African Republic | Guinea-Bissau |
Nigeria |
Turkey |
| Chad | Israel | Pakistan | Yemen |
Traveling to these countries requires approval from the Chancellor of the CSU and the Campus President, and has a higher insurance premium.
| Afghanistan | South Sudan |
| Belarus | Sudan |
| Iran | Syria |
| Iraq | Ukraine |
| Russia |
For questions on the Faculty-Led Study Abroad Program
Contact: ShanShan Liu
Department: College of Professional & Global Education (CPaGE)
Email: ashan@sfsu.edu
Note: FTIP forms will not be accepted in ERM for this program. Submit all forms to CPaGE.
For reference, the FTIP checklist is available here.
For questions on the FTIP forms:
Contact: Aimee Arica
Department: Enterprise Risk Management (ERM)
Email: amarica@sfsu.edu